Guest Relations Representative (Per Diem)

Job Title

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common : Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.

St. Vincents Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincents is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the systems second-largest hospital.

Job Summary

Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

• Receives, screens, routes, and / or responds to all incoming inquiries for information, directions or concerns.
• Receives guest suggestions and complaints and escalates through proper channels.
• Provides patient information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Identifies and reports issues of safety and maintenance.
• Assists in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates families needs and is proactive in resolving issues before they become major sources of concern.
• Actively participates in meeting goals and objectives of the department to ensure that the department contributes to the attainment of the overall hospital goals and objectives.
• Basic keyboarding skills.
• Other duties as assigned.

Qualifications

High school diploma or equivalent required

1 year customer service experience required

Verbal and written proficiency in English required

1 year customer service experience in a medical / hospital environment is preferred

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments, and community education to countless men, women, and children. We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure work / life balance. Every moment matters. And this is your moment.