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Patient Services Representative - Orthopedics

Patient Services Representative - Orthopedics

Lehigh Valley Health NetworkAllentown, PA, US
2 days ago
Job type
  • Full-time
Job description

Orthopedic & Sports Medicine Department Positions

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Multiple positions open supporting our Orthopedic & Sports Medicine Department including Podiatry, Sports Medicine, and Physiatry, departments. Multiple locations including Allentown, Bethlehem, and Easton. Full Time positions available!

Summary : Coordinates and provides a variety of clerical / administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Job Duties :

  • Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
  • Gathers information necessary for accurate registration and check-in to fulfill service promise.
  • Obtains and verifies insurance authorizations / precertification and completes medical record release requests and schedules / confirms patient appointments.
  • Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
  • Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
  • Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
  • Organizes effectively and efficiently to accommodate interruptions and changing priorities.
  • Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
  • Performs appropriate patient outreach include telephone and EMR messaging.

Minimum Qualifications :

  • High School Diploma / GED
  • 1 year Customer service experience
  • Ability to adapt to changing priorities.
  • Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
  • Ability to maintain strict confidentiality.
  • Proficient computer skills.
  • Proven proficiency of technology and EMR workflows at the conclusion of orientation.
  • Able to handle cash and other methods of patients accurately.
  • Able to explain, educate, and support the usage of the LVHN patient portal including various features.

    • Physical Demands : Lift and carry 25 lbs. frequent sitting / standing, frequent keyboard use,

  • patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

    • Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy.

    Work Shift : Day Shift

    Address : 798 Hausman Rd Ste 100

    Primary Location : Allentown- Hausman Road

    Position Type : Onsite

    Union : Not Applicable

    Work Schedule : Monday - Friday; Variable Shifts 7a-5p

    Multiple Locations Available in Lehigh Valley Region

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    Patient Service Representative • Allentown, PA, US