On Call Coordinator

On-Call Coordinator (OCC)

The On-Call Coordinator (OCC) performs multiple tasks for a patient population during business hours and after business hours, on weekends and holidays and assists the Relationship Managers (RM) with various tasks. In this role, you will report to the Director of Operations and local agency administrators.

Duties / Responsibilities

Assist multiple office branches with questions during business hours and after hours

Assist clients in the event of a call out

Manage tasks of input of schedules for any schedule changes that might occur on the weekend

Communicate with on call clinician with any clinical questions after hours

Assist the Relationship Managers in maintaining a current awareness of the abilities and limitations of each field / external staff in collaboration with Clinical Supervisor

Work under the guidance of the Relationship Manager to learn / perform cost containment, and use of staff within guidelines

Work with the Relationship Manager to learn to identify problems and initiative to reach quality decisions

Maintain relationships with clients and employees and promotes harmonious interpersonal relationships

Maintain strict confidentiality on patient, agency, and employee matters

Follow and promote the Compliance Plan

Demonstrate knowledge and adherence to the procedures of Team Select

Perform all other job tasks as assigned

Required Skills / Abilities / Knowledge

Excellent organizational skills with attention to details required

Excellent computer skills required

Excellent verbal and written communication skills with ability to communicate across all levels of authority with internal and external customers required

Education / Experience / Licenses / Certifications

GED or high school diploma

Benefits + Perks of Joining the Team Select Family

Medical, Dental, and Vision Insurance

Paid Time Off and Paid Sick Time

401(k)

Referral Program

Pay Range : $20 - $24 / hour

Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment-at-will employer.