Global People Employee Experience Director

Global People Employee Experience Director

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Global People Employee Experience Director will be the connective tissue between employee journeys and the platforms that power themenabling every product team to design, deliver, and scale consistent, human-centered experiences. In partnership with STEP and DT, this leader ensures shared capabilities and design standards are used consistently across lifecycle journeys.

Act as the Employee Experience Enablement Leader

• Orchestrate cross-journey design standards and patterns so product teams deliver experiences that are consistent, intuitive, and scalable across the lifecycle
• Develop enablement assets with DT and STEPtemplates, integration standards, and design patternsto accelerate reuse and reduce time-to-value
• Coach and uplift product squads on experience principles, accessibility, and platform capabilities to maximize impact at scale

Integrate Insights, UX, and Research into Delivery

Scale Shared Platform Capabilities for EX

Drive Cross-Functional Alignment and Thought Leadership

Success Metrics

Key Partnerships

To be successful in this role you have :

For positions in this location, we offer a base pay of $195,700 - $342,500, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.