Senior Computer Support Specialist

A company is looking for a Senior Computer User Support Specialist.

Key Responsibilities

Process and manage trouble tickets to resolve user problems and document actions taken

Provide technical support remotely for issues related to hardware, software, and network connectivity

Collaborate with various teams to identify and resolve enterprise-level problems affecting the IT environment

Required Qualifications

Public Trust Clearance or ability to obtain

ITILv4 Foundation Training and Certification, to be obtained within 120 days after hire

Associates Degree or equivalent with 4-9 years of work experience

At least one year of experience with Windows desktop support

Experience supporting industry-standard software products and remote tools