Technical Client Support Analyst

KUBRA is Hiring : Technical Client Support Analyst!

Are you passionate about solving complex technical challenges and delivering an amazing client experience? At KUBRA , we're looking for a Technical Client Support Analyst to join our fast-paced, collaborative team!

In this role, you'll be the go-to expert providing tier-two technical support to our clients - tackling issues head-on, collaborating across departments, and ensuring smooth resolution every time. You'll play a key role in troubleshooting, identifying, and escalating technical challenges while keeping our clients informed and supported.

You'll also take part in our 24 / 7 on-call rotation , providing world-class support to clients with premium service agreements - because at KUBRA, we're all about reliability, innovation, and client success.

If you thrive on solving problems, love working with technology, and want to make an impact - this is your opportunity to grow with a leader in client-focused digital solutions!

This is a Hybrid role in Dallas, Texas.

How You'll Contribute

• Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts
• Demonstrates strong communication skills by effectively articulating ideas, actively listening, and maintaining professional and clear interactions with team members, clients, and stakeholders
• Research issues involving application integration points, data integrity, connectivity failures, and application or system failures
• Report details on issues to developers and manage communications with clients as issues are worked on and resolved
• Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements
• Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems
• Assists with classification and prioritization of issues
• Execute case / ticket service requests requiring code and / or configuration updates
• Achieve productivity related targets including support processed tickets, average response time, average time to close, time tracking
• Manage communications with clients throughout the life of a request and coordinate with developers and others to address issues

Strengths That Shine in This Role

Skills That Matter in This Role

Why You'll Love Working Here

Equal Employment Opportunity : KUBRA is committed to the principles of equal employment opportunity. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S / Canada. All sponsorship determinations are case by case based on business need.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.