Collections Specialist

We are seeking a detail-oriented and collaborative Customer Account Specialist to join our dynamic finance team. In this role, you will be a key point of contact for customer billing and collections, playing a vital part in maintaining positive customer relationships and ensuring our financial health. You'll be a key partner to both our clients and our internal Sales and Billing teams, helping to ensure the entire order-to-cash process runs smoothly and efficiently.

What You'll Do

• Proactively manage a portfolio of customer accounts to ensure timely payments and follow up on past-due balances.
• Investigate and resolve customer billing disputes, chargebacks, and account inquiries with empathy and efficiency.
• Partner with our Billing and Sales departments to identify and correct root-cause issues for payment disputes, providing clear communication.
• Maintain precise and up-to-date customer information and communication logs in our database systems.

What You'll Bring

What We Offer (Our Commitment to You)

Schedule : Monday to Friday, typical business hours

For a faster response, email your resume to michael.wilson@randstadusa.com.