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Technical Communicator - Air Compressor Group

Technical Communicator - Air Compressor Group

Ring Power CatSaint Augustine, FL, US
18 hours ago
Job type
  • Full-time
Job description

Technical Communicator - Air Compressor Group

Join to apply for the Technical Communicator - Air Compressor Group role at Ring Power Cat

Overview

Primary Job Role : Conducts all assigned work in a safe manner, adhering to applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment.

Responsibilities

  • Maintains communication between the dealership and Caterpillar regarding all equipment technical issues. Advises upper management on product development issues arising from product problems identified through technical support activity.
  • Provides technical information for all technicians or customers needing assistance in solving technical issues. Monitors and distributes Caterpillar Product Support Program Information, new service information and Warranty Bulletin updates.
  • Approaches work positively, maintains conduct supportive of the work team, and sets a standard for others to follow. Contributes to team efforts by completing tasks on time while maintaining safety and quality expectations.
  • Trains and / or mentors others in the department. Assumes supervisor position temporarily, as necessary.
  • Provides expert counsel to internal / external staff, customers and suppliers on technical and product issues. Utilizes the Dealer Solution Network for communication to resolve product issues with the OEM.
  • Attends training sessions and trains others as necessary. Guides and / or mentors others within the department in the performance of duties in a helpful and educational manner.
  • Performs Field / Shop Audits, Failure Analysis Investigations and provides accurate unbiased reports based on results.
  • Completes special projects in a timely and accurate manner as assigned by management. Maintains neatness and safety in the work area and seeks ways to improve methods, work area, and safety standards.
  • Performs other duties as assigned.

Essential Job Competencies

  • Safety : supports, encourages and follows safe work behavior; safety is paramount in the workplace.
  • Job Specific Skills : demonstrates depth of knowledge and ability to apply it to resolve job-related challenges; refer to LMS for requirements.
  • Coaching and Mentoring : inspires and empowers team members; provides feedback and guidance; builds productive relationships.
  • Communication : uses active listening, clear information, appropriate medium, and keeps others informed; avoids surprises.
  • Interpersonal Skill : maintains positive relationships; handles challenging situations professionally; knows when to escalate.
  • Information Gathering : identifies needed information, ensures accuracy, documents sources, and organizes information for research needs.
  • Takes Initiative : acts to resolve issues; seeks perspectives; makes timely decisions when needed.
  • Results Oriented : maintains urgency, focuses on key tasks, and adjusts as needed to achieve results.
  • Resource Management : plans and allocates human, financial and material resources to meet objectives.

    • Education and Experience

  • Formal Education : High School diploma or GED
  • Experience : 7 or more years

    • Required / Credentials

  • Valid Driver's License
  • Completed all required Technical Communicator training
  • Well versed in Microsoft Office programs
  • Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers

    • Not Required But Highly Desired Criteria

  • Educated in Applied Failure Analysis I
  • Educated in relevant specialized Caterpillar Product Certifications as required

    • Updating of Knowledge

    Job requirements frequently change requiring re-training once or more per year.

    Responsibility for Change, Innovation, Overall Improvement, and / or Effectiveness

  • Problem Solving : complex problem solving in a dynamic environment with independent research and analysis.
  • Creativity : new approaches are encouraged in daily activities.
  • Autonomy : work is not normally monitored; emphasis on achieving outcomes with defined objectives.

    • Working Environment

  • Stress Load : Constant exposure to stresses (more than 80% of the time).
  • Workload : changes in priorities, complexity and / or quantity of work.
  • Work Schedule : regular business hours with occasional nights, holidays and weekends.

    • Organizational and Supervisory Information

  • Organizational Impact : performance affects department and company objectives.
  • Supervisory Responsibility : no subordinates; may work independently or as part of a team.

    • Physical Demands

    NA, with various required movements and postures detailed as applicable.

    Environmental Conditions

    NA; includes inside / outside conditions, temperature, noise, vibration, hazards, and respiratory considerations as applicable.

    RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

    Seniority level : Mid-Senior level

    Employment type : Full-time

    Job function : Marketing, Public Relations, and Writing / Editing

    Industries : Machinery Manufacturing

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    Air Compressor Group • Saint Augustine, FL, US