Sr Customer Support Management Professional

Job Description

As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. You'll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team.. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.

You will report directly to our Regional Service Operations Manager and you'll work out of our Baton Rouge, LA location on a Hybrid work schedule.

In this role, you will impact our mission to redefine excellence in customer-centric support.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit : click here

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Responsibilities

KEY RESPONSIBILITIES

• Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
• Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
• Present deliverables reports to Customers and Honeywell leadership as required.
• Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
• Accountable for the contract renewal process from site data collection to PO receipt
• Based on customer understanding, identify Honeywell solutions to offer Customer.
• Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
• Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
• Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
• Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
• Build a strong network across the local / global HPS business teams to ensure customer delivery satisfaction.
• Contribute to accurate forecasting for all financial aspects of LSS contracts.

Qualifications

YOU MUST HAVE

WE VALUE

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

Required Skills

Customer Support