Operations Supervisor : Office & Field

Job Description

Job Description

Operations Supervisor : Office & Field

Position Summary

We are seeking an experienced, organized, and proactive Operations Supervisor to manage and optimize daily operations. This role will ensure that administrative processes, scheduling, and communication flow efficiently between our office, our technicians and our customers. The Operations Supervisor will oversee staff performance, maintain workflow efficiency, and support company leadership in achieving operational goals.

Key Responsibilities

• Supervise office staff, monitor workload, and ensure tasks are completed accurately and on time
• Coordinate technician schedules, service tickets, and project timelines using FieldEdge software
• Ensure timely processing of estimates, invoices, and customer communications via QuickBooks Online and Outlook
• Develop and maintain efficient office workflows, policies, and procedures
• Monitor and manage project documentation, permits, and compliance records
• Oversee ordering, receiving, and inventory management for parts, tools, and office supplies
• Track deadlines and follow up with staff to ensure operational priorities are met
• Collaborate with company leadership to identify and resolve operational bottlenecks
• Review and approve timekeeping data for payroll processing
• Provide coaching, training, and performance feedback to office staff
• Promote a collaborative, professional, and customer-focused company culture

Required Skills & Qualifications

Preferred Attributes

Benefits

Company Description

Chicago Building Services is a leading provider of security system solutions for multi-unit residential buildings throughout the Chicagoland area. We specialize in video intercom systems, access control, surveillance, and high-security keying systems. Our mission is to deliver reliable, innovative, and professional service that keeps our customers and communities safe.

Company Description

Chicago Building Services is a leading provider of security system solutions for multi-unit residential buildings throughout the Chicagoland area. We specialize in video intercom systems, access control, surveillance, and high-security keying systems. Our mission is to deliver reliable, innovative, and professional service that keeps our customers and communities safe.