Technical Consultant ll

Job Title

Provides highly complex consultative services to an assigned group of customers within a specialty segment or territory. Conducts on-site evaluations, evaluates data, and creates / implements service plans to control customer's source of risk, losses and costs. Provides risk assessment services and information to track progress and demonstrate the value of doing business with Liberty Mutual. Serves as a trainer / mentor to less experienced consultants in their specialty area at the discretion of their manager. Enhances the company's leadership position in the safety field through speaking engagements at conferences and developing key relationships.

Responsibilities :

• Provides an array of expert consultative services to an assigned group of customers within a specialized technical area or territory.
• Conducts on-site evaluations, evaluates data, and creates / implements service plans to control customer's source of risk, loss and / or costs.
• At the regional / division level, provides expert technical support to other risk control employees by advising them about resources available, legislation and applicable regulations, technology, industry trends and effective methods to reduce risk, improve customer satisfaction and demonstrate the value of doing business with Liberty Mutual. Monitors and evaluates the technical quality of risk control services provided by less experienced consultants.
• Provides coaching, mentoring and training to enhance their development and effectiveness.
• Collaborates with management in developing policies, procedures, service tools, technical resources, techniques and new products in order to support and enhance the delivery of risk control consulting services.
• Participates in actively acquiring and retaining profitable business. Identifies new business opportunities for LP services and may design and execute programs that improve results and increase the number and quality of services customers choose to buy.
• Enhances Liberty Mutual's leadership position in the safety field and increases brand awareness through speaking engagements at conferences and developing a network of contacts.

Qualifications :