Information Technology Specialist- Helix Community Schools

Job Description

Job Description

Key Responsibilities 1. Assessment & Instructional Support

Provide technical support during state-mandated testing (e.g., LEAP , ACT , ELA , TS Gold , etc.)

Collaborate with testing coordinators to set up secure browsers, testing devices, and backup systems

Monitor real-time testing performance and troubleshoot disruptions

Ensure compliance with Louisiana Department of Education (LDOE) testing protocols

2. End-User Support (Student & Staff)

Deliver timely Tier 1 and Tier 2 support to students, teachers, and administrative staff

Troubleshoot issues with Chromebooks, laptops, tablets, smartboards, projectors, and other instructional tech

Train staff and students on proper use of educational platforms (e.g., Google Workspace, Clever, Edgenuity, JCampus, etc.)

3. Application & System Support

Manage and provide support for educational and operational software, including :

JCampus (Sponsor Site / Student SIS)

SchoolMint or EnrollBR

Clever

Learning management systems (LMS) and curriculum platforms

Work with vendors and central office to maintain license compliance and software updates

4. Network & Server Support

Maintain local servers, firewalls, Wi-Fi access points, and other network infrastructure

Collaborate with external IT vendors as needed to ensure data security and optimal uptime

Ensure compliance with FERPA , CIPA , and all relevant data privacy regulations

5. Inventory & Asset Management

Maintain accurate inventory of all IT equipment and instructional devices

Tag, deploy, track, and recover devices assigned to staff and students

Coordinate repairs and replacements in accordance with school and district policy

Qualifications

Associate's or Bachelor's degree in Information Technology , Computer Science , or a related field (or equivalent work experience)

2+ years of experience in a K-12 educational setting , preferably within a Louisiana public or charter school

Proficiency with LEAP and state assessment platforms , including setup and technical readiness

Experience supporting Google Workspace for Education , JCampus , and instructional technology platforms

Knowledge of basic networking, server maintenance, and security protocols

Excellent troubleshooting, communication, and documentation skills

Ability to work independently and across multiple sites

Reliable transportation to travel between campuses (mileage reimbursed)

Preferred Skills

Familiarity with Bulletin 118 (Louisiana Testing Requirements) and state testing accommodations

Experience with data reporting systems , such as EdLink or SER

Bilingual (English / Spanish or English / Creole) is a plus

Benefits

Competitive salary based on experience

Full benefits package including health, vision, dental, and retirement

Mileage reimbursement for multi-site support

Professional development opportunities in instructional technology and cybersecurity

Dynamic, mission-driven work environment