Associate II - Global Fund Services Operations Service Delivery

Fund Servicing Associate II

Join JPMorganChase as a Fund Servicing Associate II and be at the forefront of enhancing our operational services in fund accounting and administration. This role offers a unique opportunity for career growth and skill development, as you collaborate with a dynamic team and contribute to impactful solutions. Experience the benefits of being part of a leading financial institution that values innovation and continuous improvement.

As a Fund Servicing Manager II within JPMorganChase, you will play a pivotal role in enhancing our fund servicing operations. Leveraging your broad knowledge of fund accounting and administration, you will provide advice and support to ensure progress within established procedures and policies. Your work will have a significant impact on our department, requiring you to apply your advanced analytical and problem-solving skills to develop solutions for varied and complex issues. Your advanced emotional intelligence will be key in building trusting relationships and influencing better outcomes for our team and clients. Your role will also involve planning and directing the day-to-day work of our staff, ensuring the continuous improvement of our operating platform.

Job Responsibilities

• Addressing client inquiries, process transactions, and troubleshoot complex issues to ensure client satisfaction.
• Implement strategic planning and change management initiatives to enhance service delivery, while adhering to established policies and practices.
• Influence and manage internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in strategic planning, conflict management, and internal stakeholder management.
• Protect both the client and the institution from potential financial and reputational damage.
• Own service delivery for a portfolio of complex clients and lead senior-level service reviews.
• Lead incident management and stakeholder communications; ensure durable remediation and prevention while meeting SLAs.
• Use SLA / KPI trends to tell a clear story, agree actions with clients, and track outcomes to closure.
• Plan and coordinate client operating-model / reporting changes and migrations with partner teams; ensure readiness and stable go-live.
• Lead client due-diligence meetings and responses; maintain client-ready decks and evidence.
• Drive standardization, playbooks and documentation across accounts and locations.

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills