Special Services Agent

As a Special Service Agent, you'll ensure our traveling customers are safely transported to the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the heart of everything our AGI Special Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Special Service Agent!Be flexible and willing to perform any other tasks or responsibilities as required by the company to meet operational needs. Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. Physical Requirements : Knowledge, Skills, and Abilities : Baggage Service Agents must be able to communicate information and instructions verbally and / or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions / information to passengers verbally and / or via overhead announcement systems.- Computer skills : Baggage Service Agents are required to use computer systems daily. Critical thinking skills : - Time management skills : Baggage Service Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis. Qualifications Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.

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