H&M Sales Advisor

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

• Provide excellent customer service : welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

General Information

Fashion & Trend Awareness

Team & Development

Retail Operations / Visual & Commercial Execution

Qualifications

Who You Are

Why You'll Love Working at H&M

Additional Information

Job Status : Hourly, Non-Exempt

EEOC Code : SLS

Compensation : Sales Associates Pay Rate $14.00 per hour

This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us and use Ask a Question.

Benefits : We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. In addition, all employees are included in our H&M Incentive Program - HIP. Local markets offer additional perks and benefits.

Inclusion & Diversity : H&M is part of H&M Group and is committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in our recruitment process. We do not request a cover letter in this application to avoid bias.

Company Description : H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials.

Store Roles Assessment : We use automated decision-making for skill-based recruitment within some stores. If you have concerns with the assessment method, you can request an alternative method of assessment by contacting recruitment_support@hm.com.

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