Digital Services Support Assistant Manager

Digital Service Support Supervisor

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees.

• SELECTION PROCESS : As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.

The Digital Service Support Supervisor will manage the Digital Services Support team within the Call Center. The Supervisor will be responsible for driving the development, adoption and member experience of digital member self-service and communication channels to enhance convenience and desirability to VyStar Credit Union members. The Digital channels include Internet Banking, Mobile Banking, Bill Pay, ACH funds movement services, SMS text banking, email, phone, video conferencing, and social media. The selected candidate must demonstrate each of the VyStar Excellence behaviors listed below when performing the duties and responsibilities of their job.

MAJOR DUTIES AND RESPONSIBILITIES

REQUIRED QUALIFICATIONS

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job :

EDUCATION REQUIREMENTS

DISCLAIMERS AND WORK ENVIRONMENT / PHYSICAL DEMANDS

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and / or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.