Dynamics 365 Contact Center Solution Architect

Trident ConsultingSan Francisco, CA, United States

2 days ago

Job type

Permanent

Job description

Trident Consulting is seeking a " Dynamics 365 Contact Center Solution Architect " for one of our clients in " San Francisco, CA (Remote) " A global leader in business and technology services.

Role : Dynamics 365 Contact Center Solution Architect

Location : San Francisco, CA (Remote)

Duration : Contract

Rate : $80 - 90 / hour

Top 3 Skills :

Microsoft Dynamics 365 Contact Center
Microsoft Copilot Studio
Azure Communication Services

Responsibilities :

Lead technical design sessions and own the implementation of D365 Contact Center solutions.

Provide technical oversight on key components such as :

Omnichannel for Customer Service

Unified Routing, Workstreams

Channel integration (voice, chat, social)

Microsoft Copilot and Virtual Agents

Collaborate with Solution Architects to design integrations with backend systems and external services.

Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.

Review code and ensure alignment with best practices and enterprise standards.

Troubleshoot complex technical issues and provide proactive resolutions.

Contribute to DevOps processes including CI / CD pipelines and ALM best practices.

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI / ML, cybersecurity, and data analytics , supported by a 3M+ candidate database and a 78% fill ratio . With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent , we help organizations build agile, high-performing teams that drive innovation and business success. Learn more : tridentconsultinginc.com.

Some of our recent awards include :

Trailblazer Women Award 2025 by Consulate General of India in San Francisco.

Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.

Received the TechServe Excellence award.

Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.

Recognized in the SF Business Times as one of the Largest Bay Area BIPOC / Minority-Owned Businesses in 2022.

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Solution Architect • San Francisco, CA, United States

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