IT Help Desk Specialist

The IT Help Desk Specialist will work in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, the coordination of phone, in-person and computer support. Thus, the IT Help Desk Specialist provides a heavy degree of interaction with staff which makes it an excellent position for entry level IT professionals. The role requires someone that can adapt to changes in the work environment and is able to manage competing demands. This is a full-time position that requires day, evening and weekend availability and is located at the Keiser University campus and can sometimes require travel to other locations. The IT Help Desk Specialist is responsible for :

• The installation, assembly and configuring of computers, monitors, network devices and peripherals such as printers, scanners, switches, and related hardware.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, LAN / WAN network and peripheral equipment problems; makes repairs and corrections where required.

KNOWLEDGE, SKILLS, AND EXPERIENCE

Below is an inclusive but not exhaustive list of various knowledge, skills, and other characteristics that are necessary for effective performance in this position.

Knowledge

Skills

Abilities

The IT Help Desk Specialist must have the following :