Customer and Technical Support Specialist

Overview

Customer and Technical Support Specialist role at Morris & Dickson Co., LLC. The role delivers outstanding assistance to ensure customers have seamless experiences with our products and services. You will work closely with the Sales team and be a crucial part of driving customer satisfaction and operational success. Reporting to the Customer Service Manager, the Customer Support Specialist is the backbone of the Customer Service team.

Responsibilities

• Provide top-tier technical support via phone, email, and ticketing systems such as Freshdesk and Zendesk.
• Assist customers with web ordering systems, troubleshooting issues efficiently.
• Collaborate with distribution centers and various departments to optimize ordering processes.
• Offer technical guidance for our online order portal, focusing on urgent customer needs.
• Investigate and resolve customer complaints by implementing solutions to improve their experiences.
• Ensure adherence to DEA guidelines, safety protocols, and quality standards through accurate documentation.
• Support web-based and EDI ordering platforms, handling basic troubleshooting for EDI transactions.
• Follow up with customers to provide updates and confirm that issues are resolved.
• Participate in ongoing training to expand your knowledge of products and systems.

Required Qualifications

Preferred Qualifications

What Success Looks Like

Comprehensive Benefits

Schedule

Full-time, Monday-Friday

Why Join Us

At M&D, you'll be part of a mission that matters. We take pride in our history, but we're building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You'll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.

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