Talent.com
Guest Service Agent

Guest Service Agent

The MenhadenGreenport, NY, USA
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Our trendy North Fork 16-room boutique property is looking for professional, hospitality driven, fun and friendly guest service agents, just like you!

Located in the heart of Greenport Village, our employees provide high-end service while working with modern amenities, and are supported by a strong company culture.

We pride ourselves on being an up-scale, well appointed, environmentally sustainable, experience driven property. Our goal is to employee similar minded employees who want to excel in customer forward service.

Duties & Functions :

  • Ensure guest satisfaction by providing an exceptional service unparalleled to traditional hotel service
  • Learn technology driven software that allows guests to setup an itinerary that ensures all needs are meet before, during, and after they stay.
  • Be the spokesperson of Greenport, understanding the needs and wants of any time of guest.
  • Work close with teammates to determine and balance room inventory, outstanding requests, and pre-registration.
  • Post any premium upcharges along with deposits due prior to check in.
  • Responsible for clearing / settling daily departures and settling open folios
  • Working alongside housekeeping to meet both owner and guest needs.
  • Work with housekeeping and management to ensure rooms have the amenities as noted on guests' reservations
  • Identify repeat guests / VIPs, their preferences and reservation notes.
  • Attend and participate in daily stand-up meeting.
  • Must print and settle end of day paperwork and adhere to accounting procedures
  • Be prepared for all other duties assigned.

Specific Job Knowledge & Skills :

  • High School Diploma or equivalent required
  • College Degree in Business, Hospitality, or Related field preferred
  • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel preferred
  • Enter and locate work related information using computers and / or point of sale systems
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
  • Strong verbal and written communication skills in English
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork
    • Create a job alert for this search

    Guest Service Agent • Greenport, NY, USA