Service Desk Analyst

Level 2 Service Desk Analyst

Location : Phoenix, AZ, 85086

Duration : 18 Months

Job Description :

Position Description :

Responsibilities :

Level 2 Service Desk Analyst Responsibilities :

• Systems administrator responsible for tracking changes and additions to the web help desk ticketing system
• Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts
• Responsible for shipping and disposal of end of life assets to the warehouse
• Password and access request for new hire email and initial setups
• PC refresh tracking and implementation
• HQ Communications / AV assistance in multiple conf rooms
• Customer Support for both internal and external Customers.
• Knowledge of Google, Microsoft, Adobe systems.

Required Skills

Skill Type

Skill Name

Certification Education License Other Skill

2+ years of IT Experience as a Service Desk Analyst

Certification Education License Other Skill

At least an associate's degree

Preferred Skills

Skill Type

Skill Name

Certification Education License Other Skill

Ticketing experience

Certification Education License Other Skill

Google Suite / Google Workspace Experience

Certification Education License Other Skill

Microsoft office suite experience

Certification Education License Other Skill

Adobe Experience

Certification Education License Other Skill

End of life (EOL) assets (IT asset management)