Subscription Coordinator

Job Title

The role is responsible for the day-to-day administration and support of the licensing and subscriptions function. An understanding of contracted cloud, subscriptions and licensing services, as well as CDW's internal systems is fundamental to the role.

You must be a confident communicator at all levels and work well as part of a team. Primarily responsible for assisting with license provisioning, billing queries and contract on boarding. The Subscription Coordinator should take a genuine interest in cloud services & licensing, customers & business processes and carry out supporting tasks as directed by members of the team.

The position will report to the MSSO Team Leader, but will have relationships with sales, consultants, product management and contract management.

What You Will Do

• Process new and change customer orders
• On-going administration of existing contracts
• Process renewal orders
• Reconcile customer usage with billing data
• Reconcile supplier billing with customer usage
• Liaising with internal departments to confirm vital contract information
• Use of internal tools for account management and order processing (Subscription Hub, Microsoft Navision, Great Plains)
• Accessing and navigating relevant tools and vendor portals
• Take responsibility for correcting billing discrepancies
• Mailbox management
• Provide feedback and openly embrace the future introduction of any additional vendors or services that are closely associated with existing activity
• Administer and provide ad-hoc reporting and tracking

Any additional activity as directed by management

What We Expect Of You

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.