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Retail Sales Customer Service Representative
Retail Sales Customer Service RepresentativeWeatherTech • Bolingbrook, IL, US
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Retail Sales Customer Service Representative

Retail Sales Customer Service Representative

WeatherTech • Bolingbrook, IL, US
20 hours ago
Job type
  • Full-time
Job description

Overview

WeatherTech Direct is seeking well-qualified Retail Sales Customer Service Representative to ensure the overall satisfaction of customers in our Bolingbrook, IL factory store. Our Customer Service Representatives provide exceptional customer support and product knowledge to our customers via in person, phone, and email interactions / correspondence.

Hours : Monday 10 : 30am - 7pm; Thursday 10 : 30am - 7pm; Friday 10 : 30am - 7pm; Saturday 8am - 5pm; Sunday 8 : 30am - 5pm.

This is a great opportunity to join our growing company.

Responsibilities

  • Deliver world-class customer service in our factory showroom
  • Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
  • Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
  • Provide timely feedback to management regarding service failures or customer concerns
  • Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
  • Perform other duties as assigned

Qualifications

  • At least 3-5 years of experience in a telephone-based customer service or retail sales environment
  • Fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
  • Possess listening skills to fully comprehend customer needs
  • Basic computer skills
  • Type 50 WPM, preferred
  • Ability to multitask in a fast-paced, team-oriented environment
  • Regularly work on a computer and focus on a screen or monitor
  • Possess excellent typing, spelling, and grammar skills
  • Have great attendance and punctuality
  • Be an excellent performer; deliver high-quality results consistently
  • Demonstrate a high level of professionalism and a positive attitude
  • Be authorized to work in the United States

    • Benefits

  • Outstanding BlueCross BlueShield PPO / HMO medical plans; as well as dental, vision, short and long-term disability, and company-paid life insurance
  • 401(k) with employer matching
  • Paid vacation, holidays, and personal time

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Motor Vehicle Manufacturing

    • J-18808-Ljbffr

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    Customer Service Sales Representative • Bolingbrook, IL, US