Hybrid Personal Banker - Walnut Creek, CA in Walnut Creek

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Job DescriptionJob Description

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate hybrid remote opening for a Member Advisor to join our team to support Virtual Branch (Call / Contact Center) and our Walnut Creek, CA Office. The Member Advisor position will start off by working in office at our Walnut Creek Office and transition to work a hybrid schedule. The candidate must live / reside in the Walnut Creek, CA area. This role focuses on delivering legendary service by addressing member inquiries, resolving issues, and promoting the credit union's products and services in alignment with our mission to improve the financial lives of our Fire Family.

Typical responsibilities :

• Recommend financial products and services to meet members’ short and long-term financial needs.
• Assist members with completing consumer loan applications.
• Process and manage member accounts and / or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.
• Contribute to a positive and collaborative work environment, supporting your colleagues and fostering a culture of teamwork and continuous improvement.
• Uphold the credit union’s values and brand reputation by demonstrating professionalism, integrity, and dedication in all member interactions.

Basic Qualifications :

Benefits :

We offer exceptional benefits to our employees, including :

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon , , , , , marital status, physical or mental , medical condition, , , or expression, , veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.

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