Licensed Insurance Customer Service Representative

Job Description

Job Description

Join Allstate Insurance - Greg Davis Agency as a Licensed Insurance Customer Service Representative and become an essential part of our team in Golden Valley, Minnesota. At our agency, we pride ourselves on a welcoming atmosphere where our team members feel valued and supported. In this on-site role, you will have the opportunity to interact directly with clients, offering them personalized service and assistance with their insurance needs. We are committed to creating a positive and engaging work environment where your contributions are noticed and celebrated. If you enjoy working in a supportive and dynamic setting and are passionate about helping others, this position could be an excellent fit for you. Become part of a dedicated team that values excellence and customer satisfaction. Apply today and bring your positive energy and commitment to outstanding service to our growing agency!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Hands on Training

Health Insurance Stipend

Flexible Schedule

Licensing Assistance

Weekly & Monthly Sales Contests

Appreciation Lunches

Weekly Team Meetings

Off-Site Team Building Events

Home / Work Life Balance

Casual Attire

Monthly Sales Contests

Responsibilities

Client Interaction : Assist clients by addressing inquiries, resolving concerns, and providing detailed explanations of their insurance policies.

Policy Servicing : Manage and update customer profiles and documentation, ensuring accuracy and compliance with agency standards.

Claims Assistance : Support clients in the claims process, guiding them through necessary steps, and ensuring timely resolutions.

Product Education : Provide clients with comprehensive information about insurance products and services to support their decision-making.

Customer Retention : Engage clients proactively to enhance their satisfaction and encourage long-lasting relationships with the agency.

Feedback Management : Actively collect and report client feedback to improve service offerings and customer experiences.

Requirements

Licensing : Active Minnesota Property & Casualty License is required.

Experience : Background in customer service, preferably in the insurance sector.

Communication Skills : Outstanding verbal and written communication abilities.

Empathy : Strong capability to relate to clients' needs and concerns.

Problem-Solving : Ability to resolve customer issues promptly and independently.

Organization : Demonstrated organizational skills to manage multiple client interactions.

Team Collaboration : Willingness to work closely with a team to ensure client satisfaction.

Tech Proficiency : Familiar with using CRM software and other office applications.

Detail-Oriented : Ability to accurately handle and process sensitive information.