Atlassian Technical Strategy Director

Ford Motor Company - Atlassian Technical Strategy Director

Location : Charleston, West Virginia

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

We are seeking an experienced, strategic thinker and technically proficient Director of Atlassian Products to lead the setup, management, and optimization of our Atlassian suite.

This role will ensure that our Atlassian tools, including Jira, Confluence, Jira Service Management, and others, are implemented correctly from the start and continuously improved to meet the evolving needs of our entire organization.

Currently, at Ford, one of key business area is leveraging Atlassian products extensively and we are looking to extend that usage across the company (IT as well as Non-IT).

Additionally, this role will be responsible for setting up a 24x7 global support organization, establishing a 'Hub and Spoke' model, and leading Hub activities.

Responsibilities

• Strategic Planning :
• Develop and execute a comprehensive strategy for the deployment and management of Atlassian products across all business units.
• Align Atlassian product strategy with the company’s overall business goals and digital transformation initiatives.
• Advocate for the adoption of Atlassian tools as a central part of the organization’s collaboration and productivity strategy.
• Champion and make System of work’ vision reality across Ford Motor Company IT as well as various non-IT Ford employees.
• Setup and Implementation :
• Lead the initial setup, configuration, and customization of Atlassian tools, ensuring best practices and security standards are followed.
• Design and implement complex workflows, custom fields, dashboards, and automation rules tailored to the needs of various departments.
• Oversee Cloud migration for Confluence and ensure seamless transition to Atlassian products with minimal disruption.
• Technical Management and Optimization :
• Lead the team who will continuously monitor and optimize the performance, scalability, and reliability of Atlassian tools.
• Manage Atlassian product instances, including upgrades, patches, and maintenance tasks.
• Implement and enforce governance policies, standards, and procedures for the use of Atlassian products.
• Develop and maintain integrations between Atlassian products and other enterprise systems.
• Collaboration and Communication :
• Work closely with cross-functional teams to understand their requirements and provide tailored solutions.
• Serve as the primary point of contact for all Atlassian-related inquiries and issues.
• Facilitate workshops, training sessions, and user group meetings to promote best practices.
• Innovation and Continuous Improvement :
• Connect with other Fortune 500 companies and learn from their best practices.
• Stay updated on the latest Atlassian product updates, features, plugins, and best practices.
• Propose and implement continuous improvements to existing workflows, processes, and tool configurations.
• Global Support Organization :
• Set up and manage a 24x7 global support organization to ensure round-the-clock availability and support for Atlassian products.
• Establish and maintain a 'Hub and Spoke' support model.
• Lead Hub activities, including incident management and problem resolution.
• Coordinate with regional Spoke teams to ensure consistent support quality.
• Build and manage a team of Atlassian administrators and support specialists.

Minimum Requirements

• 8+ years of progressive hands-on experience with Atlassian products.
• Proven track record of successfully setting up, customizing, and managing Atlassian tools in a large organization.
• Experience in Portfolio / project management, software development, or IT operations.
• Demonstrated experience in driving adoption of collaboration tools across multiple business units.
• Experience in setting up and managing a global support organization.
• Experience in ITIL processes / frameworks.

Technical Skills

• Deep understanding of Atlassian product suite and its applications.
• Strong portfolio, project management and organizational skills.
• Excellent problem-solving and analytical abilities.

Strategic and Interpersonal Skills

• Effective communication and interpersonal skills to engage and influence stakeholders at all levels.
• Ability to lead cross-functional teams and drive collaboration across departments.
• Strong strategic thinking and vision to align Atlassian tools with business objectives.

Preferred Certifications :

• Atlassian Certified Confluence Administrator
• Atlassian Certified in Agile Development with Jira Software
• Atlassian Certified in Jira Service Management

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

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