Sr. IT Technician

Company Name :

ASTEMO AMERICAS, INC.

Job Family : Engineering

Job Description : General Summary :

Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.

Job Summary :

• Researches and implements technological strategic solutions related to Helpdesk support
• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and Help Desk requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7 / 8.1 / 10 / 11, Microsoft Office, and Imaging technologies
• Deploy hardware as needed.
• Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support.

Qualifications :

Knowledge, Skills, and Abilities :

Education : Associate degree in IT or related area, applicable certificates, or equivalent IT experience.

Experience : Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.

Working Conditions

Physical Demands :

Travel : Local travel may be required as needed. Must have a valid driver's license.

Location : 100% Onsite

Equal Opportunity Employer (EOE) - Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender, identity, disability, protected veteran status and national origin.

At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.

If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to am-jobs@hitachiastemo.com when applying for the position.