Service Coordinator

Job Description

Job Description

Responsibilities :

• Receive and process service requests from clients, sales, and management via phone, email, or online portal.
• Communicate with vendors to confirm timely delivery of materials, rental equipment, or sub-contractor support, communicate updates on service status, and address any concerns to customers and management.
• Provide administrative support to the service department, including maintaining files, creating purchase orders for all branch purchase job and non-job related, processing invoices,
• Schedule service jobs and projects and assign technicians based on availability and expertise.
• Communicate with clients to confirm appointments, provide updates on service status, and address any concerns.
• Coordinate with technicians to ensure they have the necessary equipment and materials to complete service tasks.
• Monitor service activities to ensure they are completed on time and meet safety and quality standards while ensuring proper customer experience and profitability.
• Track and document service requests, including client information, service details, and resolution outcomes.
• Collaborate with other departments, such as sales and operations, to coordinate service activities and support business objectives.

Qualifications :

Company Description

A high-growth overhead crane company, CraneTech is focused on becoming the best crane service provider in the nation measured by customer and employee satisfaction. The company is well-established, well-funded, and well-positioned to support sustained expansion while continuously delivering exceptional products and service. We are industry leaders with a unique culture that differentiates us from our competitors and other field service businesses. A values-driven meritocracy, we provide our team members with opportunities for personal and professional growth.

Company Description

A high-growth overhead crane company, CraneTech is focused on becoming the best crane service provider in the nation measured by customer and employee satisfaction. The company is well-established, well-funded, and well-positioned to support sustained expansion while continuously delivering exceptional products and service. We are industry leaders with a unique culture that differentiates us from our competitors and other field service businesses. A values-driven meritocracy, we provide our team members with opportunities for personal and professional growth.