Infrastructure Operations Manager

PLEASE NOTE - We are seeking engineers with the desire to be in leadership. This is a hands on position!

Required Qualifications:

• 8-10 years of hands?on system engineering experience.
• Proven experience with VMware (latest version, large?scale virtualized environments).
• Strong in Linux support and system engineering
• Deep expertise in computer storage, backup, and disaster recovery.
• SCCM experience for vulnerability and risk management (patching, maintenance).
• Demonstrated ability to optimize operational processes and drive enhancements.
• Comfortable with hands?on technical work, including hardware provisioning and troubleshooting.
• Experience or desire to lead small, technical teams (not focused on broad management).
• Strong communication and organizational skills.

Preferred Qualifications:

• Experience with ServiceNow or similar ITSM platforms.
• Exposure to quarterly data center operations and travel.
• Ability to identify and implement operational improvements and innovations.

Insight Global is assisting a client in identifying a hands?on Infrastructure Operations Manager to lead a highly technical team responsible for the full lifecycle of compute, storage, backup, and disaster recovery operations. This role is ideal for candidates who thrive in an in?house, data center?focused environment and are passionate about operational excellence, technical innovation, and continuous improvement.

Key Responsibilities

• Lead a team of 4 onshore and 2 offshore engineers in day?to?day operations, solutioning, design, and execution of infrastructure projects.
• Oversee all aspects of compute, storage, backup, and disaster recovery, with 80% of workloads on?premises.
• Direct responsibility for provisioning, racking, and swapping hardware in data centers.
• Maintain and optimize a 100% virtualized VMware environment (latest version required).
• Manage Dell hardware for compute, storage, and backup.
• Ensure operational excellence: 60?65% daily operations (ServiceNow requests, incident/change management), 20?25% operational enhancements, 10% innovation.
• Own the run and operations of the environment, with some involvement in design and engineering.
• Comfortable with on?call escalation and incident response.

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