User Experience Researcher

About Glean

Founded in 2019, Glean is an innovative AI‑powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting‑edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

About The Role

Glean is seeking a User Researcher to uncover meaningful insights that shape our AI platform, using a diverse mix of qualitative and quantitative research methods. Reporting to our User Research Lead, you will drive research initiatives that inform product strategy, support decision‑making across the product development lifecycle, and champion the needs of our users throughout the organization. You’ll collaborate daily with product, design, engineers, and go‑to‑market teams, translating research findings into actionable guidance for teams across the organization. Your expertise will contribute to scaling our research function and nurturing a deeply collaborative, learning‑driven team culture focused on creating experiences that resonate across diverse industries.

You Will

Drive mixed‑methods research defining and executing studies across discovery, generative, and evaluative phases for Glean’s product domains, from AI assistants to enterprise features.

Own end‑to‑end research initiatives, leading all phases from scoping and method selection through recruiting, data collection, synthesis, and delivering decision‑ready outputs.

Partner with cross‑functional teams—product, design, engineering, and GTM—to prioritize high‑value research that balances rigor and scrappiness in our fast‑paced environment.

Synthesize insights into strategy, crafting clear narratives and crisp recommendations that shape product direction, prioritization, and design decisions across the organization.

Pioneer AI‑enhanced research, embedding AI tools into research workflows, continuously improving processes and operations while maintaining insight quality and validity.

Scale research practice by establishing qual / quant programs and frameworks, mentoring others who conduct research, and democratizing research capabilities across teams.

Build foundational understanding by developing personas, journey maps, and JTBD frameworks that help teams deeply understand enterprise users and their workflows.

About You

5+ years of experience in user research with a strong record of influencing B2B / enterprise product direction through insights, data triangulation, and storytelling.

Exceptional qualitative methods expertise (in‑depth interviews, contextual inquiry, journey mapping, JTBD) with solid quantitative skills in survey design and analysis.

Passion for enterprise users, the future of work, and how AI can augment human intelligence—with hands‑on experience incorporating AI tools into research workflows.

Ownership mindset : Operate independently amid ambiguity, prioritizing by user and business impact while thriving in high‑growth startup environments.

Clear, persuasive communication : Strong narrative craft—able to make complex findings accessible and actionable for diverse audiences.

Bachelor’s degree in HCI, Psychology, Anthropology, or related field; Master’s preferred.

Location

This role is hybrid—4 days a week in our Palo Alto or San Francisco office.

Compensation & Benefits

The standard base salary range for this position is $140,000–$180,000 annually. In addition, we offer equity, competitive benefits—including medical, vision, and dental coverage; generous time‑off; a 401k plan; a home‑office improvement stipend; annual education and wellness stipends; healthy lunches daily; and a vibrant company culture with regular events.

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