Wholesale Logistics Associate (Los Angeles)

We are seeking a highly organized and detail-oriented Wholesale Routing & Fulfillment Associate to support logistics and wholesale channel operations for key global retail partners. This role requires strong analytical skills, excellent communication, and the ability to manage high-volume operational workflows.

Key Responsibilities

Monitor all wholesale B2B outbound order activity across U.S. and EU 3PLs

Track and validate order progress from purchase order receipt through ship confirmation

Ensure compliance with routing, ticketing, packaging, and labeling requirements

Create and validate outbound shipping documents including BOLs, packing slips, UCC labels, and commercial invoices

Partner with carriers and internal teams to address routing and tracking requirements

Investigate backorders, short-ships, delivery delays, and freight exceptions

Conduct root-cause analysis and implement corrective actions to prevent recurring issues

Track and report weekly and monthly KPIs : OTIF, routing compliance, processing time, throughput, and chargeback trends

Analyze shipping performance and capacity constraints and provide process-improvement recommendations

Create and maintain SOPs based on retailer routing guides

Interpret compliance requirements to prevent penalties and chargebacks

Compile supporting documentation for chargeback disputes, including EDI logs and tracking data

Qualifications :

Education & Experience

Bachelors degree in Business, Supply Chain, Logistics, Operations, or related discipline

3+ years of experience in wholesale operations, logistics, or order fulfillment

Experience with international shipping and routing requirements preferred

Advanced proficiency in Microsoft Excel and Google Sheets (Formulas, XLOOKUP / VLOOKUP, PivotTables, automation)

Experience with ERP systems (NetSuite preferred)

Familiarity with WMS / 3PL systems and reporting tools

Experience with Smartsheets and workflow or process management tools