Senior Support Analyst - Associate

Reporting into the Production Services Team lead (US) in New York, this support role covers the day-to-day support of operations technology platforms, working in collaboration with global stakeholders and regional teams. Will suit a self starter who is looking for a career in production support and takes pride in making difference to support the business critical processes and role includes

• Demonstrates understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards
• Utilizes knowledge of service level delivery to offer superior service.
• Understands effects of IT Architecture on performance.
• Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally.
• Responsible for the proper functioning of existing applications and infrastructure.
• Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
• Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow.
• IT Delivery / Control / Process / Stability
• KPI statistics relating to individual / teams capacity, performance and CSI
• Professional Ethics Compliance and Risk Management
• Industrialising the different processes
• Maintaining Knowledge Management

Job Description

Qualifications

highly advantageous

Additional Information

Interested candidates please contact

Abhishek Agarwal

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