Implementation Consultant (Onsite)

POSITION OVERVIEW  The Implementation Consultant is responsible for the independent, strategic execution of setup, implementation, and adoption of our software solutions.  You will collaborate across Sales, Support, Customer Success, and other stakeholders to deliver high-volume software installations with a direct impact on business success and customer satisfaction.   This salaried role reflects a professional services position with an expectation of strategic thinking, execution autonomy, ownership of complex deliverables, and consistent contribution to business-critical results – all of which will contribute meaningfully to the company’s revenue, customer retention, and operational excellence. You will be a key contributor to advancing our business objectives in this role.    ESSENTIAL FUNCTIONS  Provide system setup, configuration changes, training, implementation, and support of FRONTSTEPS products with minimal supervision and direct ownership of deliverables  Consult with clients throughout implementation to ensure software is configured to meet their technical requirements and specifications in alignment with strategic business goals  Manage multiple customer implementation projects simultaneously including creating project plans, configuring products, and providing customer training as part of the implementation.

It is expected that you will operate autonomously while demonstrating strong initiative and problem-solving capabilities.  Troubleshoot software and provide technical guidance to customers to ensure that their priorities and directions are aligned with product capabilities, and their platform meets customers’ needs  Proactively identify issues and manage conflicts that may arise to ensure the quality of the project is not compromised  Document best practices, processes, and procedures to streamline future onboarding efforts and scale knowledge across the team  Ability to implement products through coordination of resources and collaboration with multiple stakeholders, with a clear understanding of the impact on customer satisfaction and business performance  Work with cross-departmental teams to forward the company and maximize the client's product adoption and long-term value realization  Manage customer data required for successful implementations  Own and drive projects forward with accountability for meeting key performance metrics and client readiness outcomes  Contribute to the success and evolution of the Solutions Delivery Team while analyzing and refining processes that drive efficiencies and revenue  Additional responsibilities, including special projects, may be assigned as needed  Performs other duties as requested by management  SKILLS & QUALIFICATIONS  2 - 5 years in a SaaS implementation environment in a customer-facing solution delivery or implementation role   Proven ability to multitask utilizing time management and work prioritization skills  Ability to use critical thinking skills to investigate and solve problems independently and with direct effect on client satisfaction and project success  Excellent interpersonal and communication skills  Exceptional customer service skills   Excellent written and verbal communication skills  Proficient in Microsoft Office Suite  Strict attention to detail and highly organized   Technical aptitude and the ability to learn new processes quickly  Adaptable to change  Knowledge of HOA / Community Management preferred  Knowledge of the FRONTSTEPS suite of products is a plus  Training experience is preferred but not required  Project management experience preferred but not required  PAY RANGE & DESCRIPTION This position will be based full-time out of our FRONTSTEPS' Denver, CO headquarters and pays an annual salary of $59,000 - $65,000.   Benefits include the following :

• Medical, Dental, and Vision
• Company sponsored Life Insurance
• Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
• FSA / HSA
• Paid Time Off
• Sick Time
• Internet Reimbursement
• 401k match FRONTSTEPS is proud to be an equal opportunity employer.
• All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
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