Manager

Store Manager Job Summary

The Store Manager provides leadership to support the goals and strategies by ensuring our Dunkin' customers have a warm and friendly customer service experience. Inspires and develops associates by modeling leadership to promote our service-driven culture to build high-performing teams. Our culture is service-driven, fun and high-performing. We value our team and seek to hire good people who will embrace our core values and execute our mission to provide excellent service to our customers.

We offer competitive salaries, yearly bonus, sick time, Health Insurance Plan (medical and dental), Life Insurance, Short Term Disability, Paid Training, Potential growth within the organization and more!

The Restaurant Manager reports directly to the District Manager and is responsible for leading a team to consistently provide our customers with the highest level of service and a warm and positive experience. Responsibilities include managing a Dunkin' Unit, but are not limited to:

RESPONSIBILITIES INCLUDE: (but not limited to)

• Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant
• Communicate job expectations to employees and ensure all training is completed per company guidelines
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Create and maintain a guest first culture in the restaurant
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed including Red Book responsibilities
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements
• Control costs to help maximize profitability
• Adhere to security and cash handling procedures
• Demonstrate competency in weekly inventory process and analysis
• Demonstrate competency in writing effective crew schedules and monitoring labor performance daily
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

Qualifications:

• Arrives on time
• Great with guests
• Can foresee problems before they occur
• A leader and role model for the employees
• Previous managerial experience strongly preferred
• Previous fast food/quick service restaurant experience required
• Top-notch customer service skills
• Strong verbal and written communication skills
• Excellent leadership skills