No longer accepting applications
Client Success Manager
TransPerfectBoulder, CO, Boulder County, CO; Colorado, United States30+ days ago
Job type
- Full-time
Job descriptionManage project proposals and support the Sales team throughout the Sales life cycle Measure production performance, analyze deviations and drive corrective actions Lead internal and external communication and report progress Measure customer satisfaction Optimize existing accounts through regular audits and improvement initiatives Organize regular Quarterly Business Reviews to report progress and capture feedback Manage customer issues and complaints Ensure compliance with the PMO Framework set of requirements Lead process analysis and optimization Ensure an internal and external technology roadmap is defined and deployed (in collaboration with internal technology teams) Propose optimization of the global production strategy Collaborate with Sales to propose new services or technology to the customer Analyze competition and environment changes and adapt our services strategy Manage customer’s needs and expectations balancing customer satisfaction and account profitability Support the customer in new technology deployment, process improvement and business growth initiatives Act as a customer’s advocate, identify areas for improvement and solve customer’s business problems Proficiency in Microsoft Office (Word, Excel, Outlook and PPT) Extreme focus on customer experience and understanding the voice of the customer High energy and ability to multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work as part of a team, take active measures to solve problems and commit to a high level of service Good problem solving skills Team player able to demonstrate high team leadership skills Minimum Bachelor’s degree or equivalent Minimum 5 years of experience in localization project management Experience in business / data analytics and related software Leadership experience in managing teams Prior translation industry experience Experience in process improvement initiatives (Kaizen, Lean Six Sigma) Knowledge of Project Management methodology (PMP, Prince2 certification)
Who We Are
Do you want to work for the global leader in the language services and technology industry? Are you interested in helping international brands / organizations find and implement solutions that allow them to communicate, operate and sell their products and services efficiently and effectively? And are you the type of person who enjoys working in an innovative and vibrant workplace? Then TransPerfect is for you!
So you like what you hear but haven’t worked in ‘language’ before? That is not a problem, TransPerfect is far from “just a translation agency”. Our services portfolio covers everything from business support services such as interpretation, multicultural and digital marketing, SEO and website globalization to multimedia work, video, e-learning and training, and legal support services. All services and client partnerships are aided by best-in-breed software platforms, specialized in optimizing business processes.
Overview
The Customer Success Manager is responsible for the global account, ensuring customer satisfaction and growing the account profitability as well as meeting revenue objectives.
The Customer Success Manager will receive support from the Global Client Solutions team, among others.
Description :
The Customer Success Manager main responsibilities include :
Lead and oversee the onboarding of new customers / programs
- Gather and analyze customer requirements
- Work with Production team to :
- Define project management, engineering, publishing and linguistic processes to be applied during production
- Assess all existing language assets
- Work with technology teams to :
- Set up production workflows and processes
- Design, customize and document data collection processes
- Import and organize existing language assets
- Be accountable for setup and training of the Production team
Monitor ongoing production
Grow and optimize the account
Establish and develop cooperation with the customer
Required Skills
Required Experience and Qualifications
Desired Skills and Experience
Create a job alert for this search
Client Manager • Boulder, CO, Boulder County, CO; Colorado, United States
Related jobs
Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money.We do this through the power of maps.
Our customers use Propeller’s integrated hardware and...Show moreLast updated: 30+ days ago
Cisco Customer Success Manager.Since 1989, SHI International Corp.We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.Over 17,000 or...Show moreLast updated: 7 hours ago
We believe in the power and joy of learning.At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning.We are bonded by our sha...Show moreLast updated: 16 days ago
Price Solutions specializes in the development of cutting-edge marketing campaigns, allowing us to safely generate revenue and extend company outreach for our top industry leading clients.Cur...Show moreLast updated: 30+ days ago
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality home...Show moreLast updated: 16 days ago
TrackVia offers the most-trusted app building platform for anyone looking for a better way to work.TrackVia gives businesspeople and IT experts the ability to easily build and integrate apps to tra...Show moreLast updated: 30+ days ago
Client Success Expert (Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every human deserves atten...Show moreLast updated: 15 days ago
Associate Customer Success Manager - East Coast.ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay ahead of emerging threats with unmatched netw...Show moreLast updated: 7 hours ago This role will lead and manage delivery teams responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most...Show moreLast updated: 8 hours ago 
It's not everyday that you consider starting a new career.We're RingCentral, and we're happy that someone as talented as you is considering this role.
First, a little about us, we're a $2 Billion an...Show moreLast updated: 10 days ago
Customer Success Manager - Key.From the very beginning, SugarCRM had a unique vision : to offer a different kind of customer relationship management (CRM) software.
We pioneered a solution that easil...Show moreLast updated: 25 days ago Oracle Customer Success Management.Oracle's Customer Success Management, as part of the Customer Success Services organization, is dedicated to ensuring the satisfaction, retention, and growth of O...Show moreLast updated: 7 hours ago The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS).The C...Show moreLast updated: 16 days ago 
A company is looking for a Customer Support Manager to lead a high-performing support team in resolving customer support tickets efficiently.
Key Responsibilities Oversee daily operations of the C...Show moreLast updated: 30+ days ago
Are you a seasoned client success or relationship management professional who’s ready to create more balance, purpose, and flexibility in your career?.
It’s time to put the HAPPY back into work — an...Show moreLast updated: 23 days ago
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 9 days ago
Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported.
We pride ourselves on the team t...Show moreLast updated: 2 days ago As a Dealer Success Manager, you will operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process.This rol...Show moreLast updated: 7 hours ago
Customer Success Manager
PropellerDenver, Colorado, USFull-time
Quick Apply
- Promoted
- New!
Customer Success Manager - Cisco
Colorado StaffingDenver, CO, USFull-time
- Promoted
Client Relations Manager
Denver StaffingDenver, CO, USFull-time
Client Relations Manager
Price SolutionsBoulder, CO, USFull-time
Quick Apply
- Promoted
New Home Consultant
Lennar HomesLoveland, CO, USFull-time
- Promoted
Customer Success Manager
TrackViaDenver, CO, United StatesFull-time
- Promoted
Client Success Expert (Remote)
InfuseDenver, CO, USRemote
Full-time
- Promoted
- New!
Associate Customer Success Manager - East Coast
ExtraHopDenver, CO, USFull-time
- Promoted
- New!
Director TAM, Customer Success Services
Colorado StaffingDenver, CO, USFull-time
- Promoted
Customer Success Manager, Small Business - Entry Level
RingCentral, IncDenver, CO, United StatesFull-time
Customer Success Manager - Key
SugarCRMDenver, Colorado, United States, 80202Full-time
- Promoted
- New!
Client Success Specialist IV
Colorado StaffingDenver, CO, USFull-time
- Promoted
Client Success Specialist II
Denver StaffingDenver, CO, USFull-time
- Promoted
Customer Support Manager
VirtualVocationsBoulder, Colorado, United StatesFull-time
Client Success Director – Remote & Flexible | Purpose-Driven Work
LiveHappy InitiativeDenver, CO, usRemote
Full-time
Quick Apply
- Promoted
Remote M&A Integration Manager - AI Trainer ($50-$60 / hour)
Data AnnotationLoveland, ColoradoRemote
Full-time +1
- Promoted
Client Service Officer I - In Training
United Business BankFraser, CO, United StatesFull-time
- Promoted
- New!
Dealer Success Manager
Colorado StaffingDenver, CO, USFull-time +1