Customer Service Representative - Full Time

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

As the face of our customer, here's what you will do :

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Qualifications

What You Need to Succeed (Minimum Requirements) :

At least 18 years old

High school diploma, GED, or equivalent

Comfortable with computers, mobile devices, and new technologies

Able to stand, walk, and handle baggage for an eight-hour shift

Able to read, write and speak English fluently

Ability to communicate with other departments and flight crews

Must be eligible to acquire and maintain credentials vital for the position

Must pass a background check

Must pass a pre-placement drug screen

Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances

Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need

Able lift up to 70 lbs

Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview and assessment required to meet job qualifications

Reliable, punctual attendance is a crucial function of the position

Ability to meet our uniform, and appearance standards

Must be willing and able to work 100% on-site

Posting will expire on 01-12-2026

The starting rate for this role is $19.64.

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits : medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.