Hot Req:Desktop Supportkrg technology inc • Cedar Rapids, IA, US
Hot Req : Desktop Support
krg technology inc • Cedar Rapids, IA, US
9 days ago
Job type
- Full-time
Job descriptionContribute to special assignments to increase the maturity of the CoE, e.g. budgeting tool design Analyze and prepare data cuts as per review requirements Contribute research and data gathering as needed, e.g. opening operations in new geos Compile data and slides from different sources for the whole function review with senior management Update information and run validation to keep it current, e.g. PMS Understand the requirements of the customer from the process & application (HCL employees, managers, HR)
Job Description
Perform varying degrees of problem analysis, resolution of application and hardware issues relating to Laptops, Desktops & Apple mobile device of Executives. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency & Executive.
Responsibilities include :
- Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
- Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business
- Perform break-fix support for a wide range of hardware and software
- Demonstrate outstanding understanding and communication when working with clients
- Work with vendors to add / change / remove account contracts
- Support a standard set of applications and validate those applications when new versions are released for compatibility
- Be quick and responsive, as the devices are usually used by high-profile customers
Additional responsibilities :
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