Analyst Technical Support

Overview

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Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Responsibilities

• Answer calls and provide first and second-level support for stores, 24 hrs a day, 7 days a week, and escalate calls as necessary
• Provide prompt, friendly customer service, and interact with peers and management with a positive and professional attitude
• Define and prioritize day-to-day incidents and requests
• Understand the needs of the internal IT department and internal clients within the company, and act as a technical liaison for nontechnical end users
• Responsible for the troubleshooting, maintenance, and administration of Windows, iOS, and Android-based hardware
• Understand the implications and importance of omnichannel support going into the stores
• Identify evolving user requirements and problems; investigate options and recommend solutions
• Develop a thorough understanding of Academy policies, procedures, and safety rules
• Duties may change; associates may be required to perform other duties as assigned

Education

Work Experiences

Skills

Physical Requirements & Attendance

Employment type

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

Seniority level

Job function

Industries

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