Junior IT Support Analyst (Windows 10, Office 365, Azure, Active Directory)ACS Consultancy Services • Austin, Texas, USA

Junior IT Support Analyst (Windows 10, Office 365, Azure, Active Directory)

ACS Consultancy Services • Austin, Texas, USA

10 days ago

Job type

Full-time

Job description

Job Title : Junior IT Support Analyst (Windows 10 Office 365 Azure Active Directory)

Location : Austin TX (Onsite )

We are currently seeking candidates who meet the following qualification

Mandatory Qualifications

Proven experience delivering superior customer service across multiple channels (phone email in-person).
Experience assisting customers with a wide range of technological proficiency levels.
Hands-on experience supporting computers using relevant programs / systems (Microsoft Office Suite Windows 10 Adobe products) and troubleshooting information systems.
Experience working with Active Directory.
Experience with cloud platforms and technologies such as Microsoft Azure.

Preferred Qualifications

Strong desire to grow and advance within an organization.

Demonstrated interest in professional development within a dynamic and opportunity-rich environment.

Responsibilities

Provide high-quality technical support for end users through phone email and in-person interactions.

Troubleshoot hardware software operating system and application issues.

Assist users with varying levels of technical expertise ensuring clear communication and resolution.

Manage user accounts and permissions through Active Directory.

Support cloud-based solutions and collaborate on Azure-related tasks.

Document issues solutions and technical procedures accurately.

Maintain install and configure computer systems and software as required.

Escalate complex issues to higher-level teams when necessary.

If you meet these qualifications please submit your application via link provided in Linkedin.

Kindly do not call the general line to submit your application.

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Full Time

Experience : years

Vacancy : 1

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