Case Manager

Framingham, MA, USA | Salary | 75000 per year | Full Time

Become a Case Manager with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - Grow - Have a voice - Laugh - Love your team

Tribute Home Care is seeking a customer-service-focused, dedicated, and collaborative Case Manager to join our Massachusetts team. This role is ideal for someone with experience in client management, customer success, case management, or account management who is eager to bring their expertise into a mission-driven healthcare setting.

While prior clinical experience is welcome, it is not required. We believe candidates with strong communication, organizational, and relationship-building skills from non-clinical professional environments can excel in this role. What matters most is your eagerness to learn, compassion for those receiving care and the incredible people that provide it, and a commitment to providing exceptional service.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else : consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life of a Case Manager

In this role you will work with prospective and current clients, their families, and other professionals involved in their care to ensure they have a positive experience from the start of their home care services.

This will be done by :

Providing clients with a warm and helpful introduction to Tribute through responding promptly to inquiries for new service and setting up and completing in-person assessments

Overseeing the setup of Tribute's services through formulating client care plans, helping successfully match Caregiver Associates with clients and orienting caregivers to client's care plans

Providing regular, proactive communication to all parties involved in each client's care

Revising care plans as often as necessary

Developing strong and trusting relationships with Tribute's clients and their families

In addition to building relationships with clients, you will also build relationships with community referral sources. We are seeking a candidate who is creative and resourceful and is eager to promote and grow a service they will be proud of.

This role will involve regular travel in the Boston and MetroWest Boston areas to assess and visit clients.

This person has the flexibility to work from home when not visiting or assessing clients, meeting with referral sources, or attending in-person meetings at our Framingham office 1-2 times a month.

Here's what the ideal candidate will bring to Tribute

Bachelor's degree from an accredited college

Prior experience in caseload management, customer success, account management, or a related client-facing role

An eagerness to impact growth

Unwavering, passionate commitment to the customer experience and service excellence

Strong writing and communication skills

Strong attention to detail and organization

Collaborative spirit

The ability to travel within the Boston and MetroWest Boston areas regularly to assess and visit clients

The ability to travel to Tribute's office in Framingham and to in-person events within our Massachusetts service area 1-2 times a month

Benefits of working at Tribute

Strong, mission-driven culture

Opportunities for growth as we expand services in Massachusetts

Fun, collaborative, and supportive team that you will love working with

The ability to work from home / remote when not visiting clients

Mileage reimbursement for travel to visit clients

Competitive salary

Unlimited paid time off

Health, dental and vision insurance with employer contribution

401(k) retirement plan

Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel : @tributehomecare

Are you ready to join the team?

If you think this opportunity aligns with your interests, passions, and experience, the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share, in your own words, why you're excited about this role and why you'd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute.

If you are selected to move forward in the hiring process, you will hear from our Manager of Talent Acquisition, Haley, to set up time to discuss the position further.

Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.