Crisis Counselor

Provides crisis counseling in response to inbound and outbound contacts and demonstrates proficient verbal and written communication whether by telephone, email, chat, text, or other forms of web-based or other electronic communication formats. Starting pay $17 - $18/hr (plus shift differential)

Location Onsite in Omaha, Nebraska

MAJOR RESPONSIBILITIES & DUTIES

Determines urgency and nature of contact and provides appropriate short term crisis counseling or resource information, problem solving techniques, and advice.

• Assesses immediate and long-term safety of the client to determine further actions; utilizes professional judgment to respond appropriately to situational needs.

• Assesses need of each client through basic counseling techniques such as questioning, paraphrasing, and reflective listening; follows questioning guidelines and pays attention to what the client is and is not saying.

• Remains calm and objective during life-threatening situations, enlists support of senior staff as needed for difficult calls, and makes joint decisions about further action.

• Provides helpful information to clients, including parenting skills and problem solving, and walks client through steps so client arrives at a solution.

• Utilizes internal database to access local service referrals for clients.

• Follows established procedures in handling each category of request and utilizes judgment within each situation.

• Provides referrals to clients whose needs are not within the scope of services.

• Documents details and information given within the course of the contact and provides reports as needed.

• Responds to Helpline overflow contacts transferring to appropriate departments as necessary.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of regulatory requirements pertaining to youth care.

• High level of interpersonal, critical thinking, and problem-solving skills.

• Computer skills in Microsoft Office, or other related programs, and web-based or other electronic communication formats.

• Ability to communicate verbally in an articulate, professional manner while maintaining necessary degree of confidentiality and appropriate content.

• Ability to communicate in writing in an articulate, professional manner via email, chat, text, and other forms of web-based or other electronic communication formats, utilizing proper grammar, spelling, and punctuation while maintaining necessary degree of confidentiality and appropriate content.

• Ability to accurately and proficiently communicate (for example, typing or texting) in web-based or other electronic communication formats, and to effectively communicate in writing at a high rate of speed.

• Ability to build and sustain trust to facilitate successful, professional relationships.

• Ability to type or text accurately and proficiently at a high rate of speed.

• Ability to quickly assess situations, make decisions in sensitive and sometimes critical areas, and adapt responses to situations while maintaining procedural and regulatory integrity.

• Knowledge of the Boys Town Model.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Social or Behavioral Sciences is preferred. NOTE Education and experience requirements may be higher based on contract requirements.

• Previous crisis intervention or hotline experience preferred.

Diversity is more than a commitment at Boys Town—it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results .