IT Helpdesk Analyst

Job Description

Addison Group is working with an engineering company in search for a temporary IT Helpdesk Analyst. This is a short term 12-14 week opportunity and onsite 5 days a week in Smyrna GA.

We’re seeking a Tier 1 Helpdesk Contractor to support hardware setup, device deployment, and day-to-day troubleshooting for end users in our Smyrna corporate office. This role is ideal for someone organized, personable, and customer-focused, who enjoys providing hands-on IT support and working with internal technicians and staff.

Key Responsibilities

• Set up and configure new and replacement devices for new hires (Windows laptops, iPhones, iPads).
• Prepare and program devices using company software such as WatchDog, Azure, Intune, and Company Portal.
• Oversee automated device deployments in Intune; monitor and complete basic configuration steps as needed.
• Track and manage equipment inventory, maintaining accurate records (serial numbers, local inventory spreadsheet, and system updates).
• Support M365 (Microsoft 365) applications, including assisting with PowerPoint and device connectivity issues.
• Respond to end-user calls and emails, resolving Tier 1 issues including :
• Password resets
• VPN access and connectivity
• Hardware troubleshooting
• Assist with onboarding and device setup for new hires and replacement staff.
• Collaborate closely with team members to ensure smooth IT operations and customer satisfaction.

Benefits : Medical, Dental, Vision, 401(k)