Mobile Associate, Store-in-Store, Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. They strive to exceed performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding options to help customers self-serve and use the T-Mobile app.
• Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be customer ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening / closing procedures. Carry keys to kiosk cabinets, lock / secure kiosk and assets, and report lost keys or assets to the manager.
• Customer-obsessed : be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Travel

Travel Required (Yes / No) : No

DOT Regulated

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position (Yes / No) : No

Compensation and Benefits

Hourly Base Pay : $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training is provided with eligible hourly training pay. After completion, Mobile Associates may promote to the Mobile Expert role with an annual incentive target of $18,000 / year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20 / hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits include medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays annually (amount varies by full-time / part-time status), paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D, voluntary life and disability insurance, and voluntary long-term care insurance. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, visit www.t-mobilebenefits.com.

Never stop growing! The Un-carrier values support career growth and development. By applying, you are committing to our values and investing in your career growth.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. If you need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we cannot respond to non-accommodation related requests.

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