M&D Customer Solutions Analyst Intern - OVIP

Oracle Veteran Internship Program

This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act. US Veteran transitioning from active service or active-duty Military Spouse new to corporate experience preferred. Veterans and Military Spouses belong at Oracle. This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans bring to our workforce and empowers you to use them to transform the world for the better. Get a head start on your civilian career today.

About the Oracle Veteran Internship Program (OVIP) : Oracle is proud to sponsor an internship and integration program that exposes transitioning military veterans and active-duty Military Spouses new to the corporate culture, provides hands-on job-skill training and experience, and offers enhanced professional and personal development. At Oracle, we are committed to the development and professional growth of our veterans and military spouses. Our paid internship program is specifically designed to aid military veterans, transitioning servicemembers and active-duty military spouses new to the corporate sector in their transition to a career in the private or public sector. Veterans and Military Spouses accepted into our program will work closely with corporate leadership, military veteran coaches and HR professionals to help prepare for a successful transition. Interns will engage in on-the-job training and professional development in fields such as information technology, technical / systems consulting, technical support, facilities, finance, human resources, logistics, marketing, sales or developmental training in sales or for customer support (as available).

Customer Service Analyst

The Customer Service team provides unique services and support to internal organizations and customers worldwide. Supported online venues include Oracle Store, Oracle Software Delivery Cloud, License Key Provisioning and internal distribution of Employee Laptops. Brief Posting Description : Customer Service analysts deliver service and support that represents the highest level of customer service and quality. To do this, the analyst will :

• Provide world class customer service for Oracle's online venues using phone, email, chat, and co-browse.
• Use Oracle applications to research customer inquiries and determine customer entitlement to products and services.
• Provision license keys and passwords that activate or enable access to Oracle products.
• Work cross functionally with company stake holders to develop procedures in support of evolving business needs.
• Create and maintain process documentation and publish to content management systems.
• Analyze trends and process performance through data collection and metrics.
• Identify, evaluate, and report issues to management that impact the quality of outputs.
• Manage customer feedback through department's ISO-certified quality management system and contribute to continuous improvement initiatives.

Responsibilities : Preferences

Skills Preferred :

About the Company : For more than four decades, Oracle has delivered innovations that have helped build entire industries. We remain the gold standard as the world's first autonomous database and industry's broadest and deepest suite of AI-powered cloud applications. With annual revenue of US$57 billion in FY2025, Oracle is the world's largest EHR implementation, serving more than 9.5 million beneficiaries spanning the United States, Europe, and the Asia Pacific region; has 5 million registered members of Oracle's customer and developer communities; and 469 independent user communities in 97 countries representing more than 1 million members.

Additional Information : Hourly wage is $30 per hour. This is a 40 hour per week position. Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only. US : Hiring Range in USD from $19.62 to $38.32 per hour; from : $40,800 to $79,700 per annum.

Oracle offers a comprehensive benefits package which includes : medical, dental, and vision insurance, short term disability and long term disability, life insurance and AD&D, supplemental life insurance (Employee / Spouse / Child), health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, and voluntary benefits including auto, homeowner and pet insurance.

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC0.