Family Support Services Coordinator

ABOUT OPEN ARMS

Open Arms was founded in 1997 by a small group of community members who envisioned a world that cherishes birthing people, their babies, families, and communities. Today, that vision translates into a community-based organization that serves more than 300 families annually who qualify based on income.

Our culturally responsive services include doula care, lactation support, and perinatal education, and our community-based approach has proven to be highly effective. Open Arms is the first community doula program in the nation to be nationally accredited through HealthConnect One

• , and our work has earned the trust and partnership of the philanthropic community. The families we serve are achieving stronger, healthier outcomes that exceed local and national measures.

Run by dedicated and passionate people, our programs work to address and mitigate risk factors that disproportionately affect communities of color. We’re driven by a vision of healthier births and greater equity in maternal and infant health, ensuring that every family receives compassionate care and the best possible start.

VISION

MISSION

Open Arms provides community-based support during pregnancy, birth, and early parenting to nurture strong foundations that last a lifetime.

VALUES

JOB DESCRIPTION

Open Arms is looking for a Family Support Services (FSS) Coordinator who loves working with families, thrives in a fast?paced environment, and can greet families and answer questions with a compassionate and patient demeanor. This position helps many teams across the organization run smoothly so reliability and consistency are vital. Fluency in both Spanish and English is required for this position.

Our Family Support Services team oversees our community baby boutique and provides supportive resource navigation, hosts peer support parenting groups, organizes community events for families, and builds referral relationships with community organizations. The Family Support Services Team is comprised of a Program Administrator and Lead, Intake Coordinators, and Family Connectors. This position reports directly to the Program Lead.

Work Schedule

Resource Coordination & Logistics

Resource requests and pick-ups

Inventory & Supplies

Family & Provider Communication

Data Entry

Volunteer & Staff Support

Events & Outreach

Translation & Interpretation

Other Duties

REQUIRED QUALIFICATIONS

Mental and Physical Requirements

The physical / mental demands and work environment described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to

individuals with disabilities to perform the essential functions.

Mental Requirements : This position continuously requires interpersonal skills, teamwork, customer service, use of discretion, performing basic math, independent judgment and / or independent action, and reading, writing, speaking, and understanding English and Spanish. Frequently requires independent decision-making and problem analysis to make recommendations for improvement and / or be involved in discussions around changes. The position requires creative thinking for resourcefulness and process improvements. Attention to detail also required.

Physical Requirements :

This position continuously requires sitting, hearing (using assistive devices if needed), and repetitive motion of the hands / wrists. Open Arms is housed in a wheelchair accessible, scented building, with wheelchair accessible bathrooms. Access to reliable transportation will be required for commuting and work-related travel. Daily working conditions include an open-office work environment at our Seattle location on Beacon Hill

ADDITIONAL INFORMATION

Birthwork in addition to this position : Open Arms deeply appreciates the skill and experience that birthworkers bring to our world. Based on the demands and requirements of this particular position, if the applicant is interested in taking on any births for Open Arms clients, full-time staff need to devote the first six months to training and focusing on adjusting to their new position. After this period, with approval from their direct supervisor, the staff member can take a maximum of 1-2 Open Arms births per quarter depending on work performance, the timing of other work projects, and adequate team coverage. Being an active or current doula is not a requirement of the position.

Note about our hybrid work environment : At Open Arms, many staff are working remotely if their job duties allow. In general, in-person required activities include but are not limited to regular team meetings, some 1-1 check ins, org-wide meetings, client visits, and pick up / drop off items. Some staff have duties that have a specific in-person work requirement and this is outlined in the job description.

Open Arms provides staff with the technology and equipment necessary for remote work and virtual meetings.

Please discuss any concerns you have during the interview process.

Since COVID-19 is still prevalent and our work is centered on high-risk populations (pregnant people and babies), Open Arms takes extra precautions such as staying home if you are feeling unwell, masking for a defined period of time for certain COVID-19 reasons, and testing when needed. In some cases, remote work is a possibility if staff need to refrain from in-person work for health & safety reasons