Administrative Assistant

Job Description

Job Description

Interview : Phone Interview and Virtual Interview

Shift : Monday to Friday 8am to 5pm

Job Title : Sales Support Associate

Location : United States : Ohio : Toledo World Headquarters

Purpose of the Job :

This position provides administrative assistance for the Foam Sales organization in order to offer our sales professionals more time in front of customers. The Sales Support Associate is the first point of contact for members of the sales organization, and is responsible for the dissemination of information. The ideal candidate is a team player and active learner who adapts to change and consistently finds ways to eliminate waste in processes across the organization.

Reports to : Sales Director

Job Responsibilities :

Service our Sales Team

Coordinate and administer sales team meetings, customer events, and conference.

Work directly with Sales team on needs of Trade Shows and industry events

Maintain / Own various FOAM Sales Team Outlook distribution lists

Maintain / Own Sales Team Rosters and shared BOX folder

Maintain Customer Profiles

Document follow-up necessities for above mentioned events

Annual National Sales meeting : Partner with the FOAM Administrative Coordinator to fully align expectations and needs for the Foam Sales team on space, awards, attendees, etc.

Customer events assist in coordinating location selection, managing communications and registration process, and ordering of food and beverage

Trade Shows (For small to medium Trade Shows) booking booth, order all marketing materials from 2 Scale, and coordinate with attendees and vendor. Attend event to set up booth, meet with customer to review messaging and content of event, work in the booth, interact with customers, give out marketing material. For large trade shows, collaborate with the Trade Show Administrator.

Contractor Events, Conference Calls work directly with the Sales Director, RSL or ASM

Communicate and order promotional items, business cards, and other marketing related needs

Assist sales team with customized requests for graphics, print jobs (local marketing)

Educate and assist sales team with questions while navigating OC systems and software (i.e. BI / Concur)

Investigate budget and policy related questions as needed

Manage regional membership dues and seasonal tickets

Promo tracking for credits issued through pricing

Research and escalate questions pertaining to toolbox orders and literature / sample availability

Work closely with FOAM Sales Operations with needs related to sales territories, customer requests, mailings, etc.

Coordinate and assist with travel arrangements as needed

Additional duties as needed, dependent upon areas supported.

Manages our Agent pricing documents

Uses Opportunity pipeline section of CRM to track jobs for agents

Participates in CRM and Portal test and learns and is a dynamics user

Eliminate waste from the sales organization

Eliminate waste through process improvement and operating efficiency

Identify opportunities to develop, maintain and execute standard practices

Educate sales team on available tools (Power BI, MyOC, etc)

Participating in on-going team meetings to leverage knowledge and best practices from sales support across the company

Demonstrate Teamwork :

Work effectively with others to meet or exceed organizational goals

Share best practices

Proactively offer solutions to benefit the sales organization

Leverage resources in a manner that ensures accountability in meeting deadlines

Support a teaming environment and see opportunity in change

Job Requirements :

Minimum Qualifications :

Bachelors degree preferred

Prior experience in providing administrative support to a Sales organization

MS Dynamics and CRM experience

This role is based out of our World Headquarters building in Toledo, OH, with in-office expectations at least 3 days a week

Experience :

Experience in an ever-changing, fast-paced environment

Proven experience in project management and organization of meetings and events

Ability to work independently and in teams

Prior support of field sales in administrative capacity

Experience in problem solving and identifying solutions in the best interest of the company and the customer

Ability to identify, act on, and lead continuous change management improvement efforts

Knowledge Power BI is helpful