Broadband Specialist I

Overview

Position : Broadband Specialist I

Company : Mediacom Communications

Since 1995, Mediacom has a coast-to-coast presence with operations in 22 states and a team of over 4,000. We aim to bridge the digital divide by delivering faster, more reliable internet, expanded TV choices, and enhanced home services, supported by a culture of growth and innovation.

Position Overview : As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, visit customer homes, and represent Mediacom daily. You will learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and special requests from customers regarding installation.

Position Responsibilities

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and / or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judge acceptability of picture delivered following installation of cable service.
• Work with connectors, fasteners and wire and use hand tools.
• Use customary CATV hand and power tools in performance of job duties.
• Complete appropriate paperwork functions as prescribed by system management.
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
• Lift and carry loads up to 100 lbs. (including line ladder); work within limited confines, such as crawl spaces.
• Properly use, store and maintain a VOM or DMM to check for open or short online as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC Rules and Company policies as they pertain to customers.
• Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
• Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• Perform installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures and safe work practices to provide an outstanding customer experience.

Position Requirements

Physical Requirements

Get to know us

Mediacom Communications is known by our brands, including Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. We serve more than 1.55 million customers in 22 states.

Our Awards

Mediacom has been recognized as Best Managed Company in multiple years (2024, 2023, 2022, 2021) and for various workplace inclusivity awards.

Equal Employment Opportunity

Mediacom Communications is committed to Equal Employment Opportunity for all employees and applicants. We prohibit discrimination and harassment based on protected characteristics as defined by federal, state, or local laws. These protections apply to all employment policies and actions, including recruitment, assignments, performance, rewards, promotions, training, reassignments, discipline, and separations.

Disclaimer

The salary range for this position is $14.75 - $16.00 per hour. Offers consider factors such as related experience, skills, education, and certifications / licenses.

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