Peer Support Specialist

Job Description

Job Description

Description :

Job Title : Peer Support Specialist

Reports To : Director of Resident Services

FLSA Status : Non-Exempt | Part Time (on-site)

Location : Residence on Acoma 1501 S Acoma Denver 80223

Job Summary

The Peer Support Specialist provides a consistent presence at the front desk while also delivering Medicaid-billable peer- based support to residents at ACOMA. This role integrates front desk coverage into the peer function, ensuring the safety and security of the property while fostering a trauma-informed, recovery-oriented environment. Two staff are always present at the front desk, allowing one to focus on direct peer engagement during non-peak hours. The individual in this position draws on lived experience to build trust and motivate residents, offering encouragement, guidance, and access to services.

Duties and Responsibilities

• Front Desk Responsibilities :
• Maintain a courteous and consistent presence at the front desk throughout shift; staff must always remain awake and on- site.
• Monitor building access, verify visitor identification, and ensure residents escort their guests as required.
• Conduct hourly property rounds and monitor security cameras to ensure safety and compliance with community rules.
• Respond to emergency situations (e.g., fire alarms, disturbances), contacting first responders and Property Manager as needed.
• Answer incoming calls, relay messages, and assist with front office communication as directed.
• Complete required documentation such as logbook entries, incident reports, and inspection checklists.
• Promote a clean, safe, and supportive environment through regular inspections and by reporting maintenance or safety concerns.
• Enforce property rules fairly and escalate violations to Property Management.
• Peer Support Responsibilities :
• Use lived experience to build rapport with residents and provide emotional support, encouragement, and connection to resources.
• Support residents in setting personal goals, navigating housing and support services, and advocating for their needs.
• Identify and engage residents who may benefit from additional support or early intervention.
• Model appropriate behavior, coping strategies, and self-care.
• Co-facilitate peer support groups or activities when requested.
• Participate in interdisciplinary team meetings and case staffing to share insights that support resident success.
• De-escalate conflicts using trauma-informed practices and escalate to appropriate staff when necessary.
• Document all peer encounters in SCC’s systems in compliance with Medicaid billing standards.
• Maintain professional boundaries while acting as a role model of recovery and empowerment.

Requirements :

Required Skills / Abilities

Education and Experience

Physical Requirements

Position Type / Expected Hours of Work

Compensation

About Second Chance Center, Inc.

Founded in 2012, Second Chance Center, Inc. (SCC) is a Colorado-based nonprofit dedicated to helping formerly incarcerated individuals successfully re-enter society. We offer education, resources, and peer support to help participants live fulfilling lives. SCC fosters a culture of respect, equity, and empowerment.

Equal Employment Opportunity

SCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender identity, sexual orientation, age, national origin, disability, marital status, veteran status, or any other status protected by law.