User Support Analyst

A company is looking for a User Support Analyst (Remote).

Key Responsibilities

Provide direct support to the BSNA Field Organization by resolving Support Requests

Mentor User Support Associates and assist in the development of new tools and processes

Identify trends through analysis and propose long-term corrective actions

Required Qualifications

Minimum of 5 years of progressive work experience in the field or 5-8 years in the service industry

Basic knowledge of accounting / finance and business principles

Working knowledge of both Custom and Out of the Box applications preferred

Basic SQL and database structure knowledge preferred

Proficient in MS Office