Manager 2, Data Science - Mailchimp Customer Success

Manager, Mailchimp Customer Success Data Science & Analytics

The Mailchimp Customer Success (CS) Data Science & Analytics team is seeking an exceptional Manager to lead analytics and data science efforts that empower our Customer Success organization to deliver meaningful outcomes for Mailchimp customers. In this pivotal role, you will drive experimentation, innovation, and data-driven decision-making to improve customer engagement, retention, and success across the Mailchimp ecosystem. You will collaborate cross-functionally with Mailchimp Customer Success, Product, Marketing, and Data Engineering teams to develop analytical strategies that influence customer journeys and operational efficiency. Your leadership will help shape the future of how Intuit enables Customer Success at scalecombining data, AI, and experimentation to deliver measurable business impact.

Responsibilities

• Develop and drive the data and analytics strategy for Mailchimp's Customer Success organization, ensuring alignment with Intuit's customer success vision and priorities.
• Partner with business and operations leaders to identify high-impact opportunities, prioritize investments, and define measurable success outcomes.
• Lead and mentor a world-class team of data scientists and analysts, fostering technical and strategic excellence across experimentation, causal inference, and advanced modeling.
• Design and implement frameworks that measure and optimize the impact of Mailchimp's Customer Success programscovering engagement, retention, and support effectiveness.
• Build scalable measurement systems and data products that provide actionable insights into customer behavior and health.
• Activate insights to inform strategic decisions, improve processes, and drive better customer experiences through Mailchimp's human and digital success channels.
• Partner with Product and AI teams to evaluate and integrate AI / ML and LLM-driven experiences into the customer journey, including measuring their impact on satisfaction and success outcomes.
• Champion experimentation rigor and data excellence, advancing methodologies in A / B testing, causal inference, and predictive modeling.
• Collaborate with data engineering to ensure data quality, accessibility, and visualization excellence, enabling the team to deliver fast, accurate insights.
• Role-model Intuit's "Win Together" valuebuilding collaboration across Mailchimp, Intuit's Customer Success, and cross-functional teams.

Qualifications

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is : EOE AA M / F / Vet / Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.